2. View Activity, Issues, and Recent Conversations
All Guest Activity
When viewing guest activity, a staff member can filter Ping Responses by smiles, neutrals, etc. When the Ping Responses by smiles, neutrals
Staff can send messages to guests via the Live Dashboard. These messages are sent directly to the guest via SMS text message to immediately solve a problem or provide a response. If a guest replies back via SMS text, the conversation appears in the activity feed and the 'Recent Conversation' tab.